Support
Questions, problems, feature ideas — write to us and a human will answer, usually within one business day:
Please mention your iOS version and, if relevant, a screenshot — Bitty has no accounts and no server, so we cannot look your data up; the details you send are all we see.
Frequently asked questions
My data disappeared after reinstalling — can I get it back?
If you were signed in to iCloud, yes: reinstall Bitty on a device signed in to the same Apple account, and your history syncs back from your own iCloud within a few minutes. Data is never stored on our servers — we don't have any.
How do I sync between two devices (or with a partner's phone)?
Sign both devices in to the same Apple account and enable iCloud for Bitty (iOS Settings → your name → iCloud). Entries made on one device appear on the other. Sharing across two different Apple accounts is not supported yet.
How do I cancel or manage my subscription?
Subscriptions are handled by Apple: iOS Settings → your name → Subscriptions → Bitty Premium → Cancel. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
I purchased Premium but it doesn't unlock
Open Bitty → More → Premium and tap Restore Purchases. If that doesn't help, make sure you're signed in with the Apple account that made the purchase, then email us.
How do I export my data?
More → Export gives you a PDF summary or a CSV of your full history (Premium feature) — handy for pediatrician visits.
How do I delete my data?
Delete entries in the app, or delete the app to remove everything on the device. To clear iCloud copies: iOS Settings → your name → iCloud → Manage Account Storage → Bitty → Delete Data. Details in the Privacy Policy.
Is Bitty medical advice?
No. Bitty is a tracking and reference tool; growth numbers are compared against published WHO reference standards for information only. Questions about your child's health belong with your pediatrician — see the Terms of Use.
Contact
Email: support@okapps.org
We answer in English, Russian and Spanish.